We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at bridgitt@llcinconline.com. Please note that returns will need to be sent to the following address:
1326 N. Kickapoo St, Lincoln, IL, 62656, United States
If your return is for a damaged product due to shipping or if the item was not as described, a shipping label will be sent in an email. Any other reasons for returning the item do not qualify and return shipping will not be provided by the seller. Please note that if your country of residence is not United States, shipping your goods may take longer than expected.
You can always contact us for any return questions at bridgitt@llcinconline.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like electronic components (such as diodes, resistors, capacitors, etc.). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at bridgitt@llcinconline.com.